According to the survey data of 500 small and medium-sized enterprises worldwide in 2023, the response speed of enterprise customers using customized instant messaging tools has increased by an average of 40%. Among them, enterprises using gbwhatsapp can handle over 3,000 messages per day, far exceeding the daily processing limit of 200 messages for traditional email systems. This tool supports simultaneous login of five independent accounts, enabling the customer service team to handle multiple consultation lines in parallel and significantly reducing the cost of human resource allocation. The actual measurement data of a certain cross-border e-commerce enterprise shows that in the third quarter after integrating gbwhatsapp, the response time for customer inquiries was shortened from the original 6 hours to within 12 minutes, and the order conversion rate achieved a quarter-on-quarter growth of 18.7%. This efficiency improvement is directly reflected in the optimization of operating costs, allowing enterprises to save approximately $2,000 in labor costs each month.
In terms of customer relationship maintenance, gbwhatsapp’s broadcast function can simultaneously send marketing messages to 100,000 contacts, with a stable open rate of 98%, which is at a high level in the industry. Compared with the average 20% open rate of email, it has a significant advantage. In 2024, Brazilian retail enterprise Casa & Co carried out promotional activities through this tool, achieving 23,000 customer interactions within 72 hours and generating direct sales of 150,000 US dollars. Its built-in automated response system can handle 75% of common inquiries, allowing human customer service representatives to focus on serving high-value customers. The company’s quarterly report shows that the customer retention rate has increased by 27% as a result, and the lifetime value of each customer has increased by 43 US dollars.
In terms of data security, gbwhatsapp adopts end-to-end encryption technology, and the message transmission process meets the bank-level 256-bit encryption standard. According to the 2024 assessment report by the cybersecurity agency Check Point, this tool successfully blocked 99.2% of phishing attack attempts, achieving a protection efficiency 38 percentage points higher than that of ordinary social software. A certain financial institution verified in a compliance test that its message archiving system complies with the dual standards of the EU GDPR and the US HIPAA. Each business conversation can be automatically backed up to cloud storage with a retention period of up to 7 years, meeting the regulatory requirements of the financial industry.
TechSci Research, a market analysis agency, pointed out that communication tools integrated with intelligent customer service systems can reduce enterprises’ customer acquisition costs by 60%. The data analysis dashboard provided by gbwhatsapp can track 22 key performance indicators in real time, including message delivery rate, customer response heat map, peak traffic periods, etc. The Mexican hotel chain group has automated the booking confirmation process through this tool, reducing the order processing time from 45 minutes to 8 minutes, saving 4,000 pesos in labor costs each month, and achieving a return on investment of 217% within six months. These empirical data fully demonstrate that it has become an inevitable trend for modern enterprises to optimize the customer communication chain through professional communication tools.